Order Processing

Once payment has been successfully received, orders will enter our processing queue. Processing times may vary depending on order size, product availability, holidays, weekends, sales periods, and other operational circumstances.

Submitting an order does not guarantee same-day shipping. Any processing or delivery timeframe provided is an estimate unless specifically stated otherwise in writing.

Shipping & Delivery

Shipping charges and available carrier services may vary based on the destination, order size, weight, and selected shipping method.

Once an order has been transferred to the shipping carrier, delivery times are subject to the carrier's operations. Outcast Wholesale Club cannot guarantee an exact delivery date and is not responsible for carrier delays caused by weather, transportation interruptions, peak shipping periods, incorrect routing, or other circumstances outside our reasonable control.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please carefully review all shipping information before submitting your purchase.

Additional shipping, rerouting, return-to-sender, or reshipment expenses resulting from an incorrect or incomplete address may be the customer's responsibility.

Tracking Information

When available, tracking information will be provided after an order has been processed and shipped. Customers are responsible for monitoring tracking information and making appropriate arrangements to receive their shipment.

A tracking number being generated does not necessarily mean the carrier has physically received or scanned the shipment.

Lost, Missing, or Damaged Shipments

Customers should inspect shipments promptly upon delivery. Any missing, incorrect, or damaged merchandise should be reported to Outcast Wholesale Club as soon as possible with the order number, affected products, quantities, and supporting photographs when applicable.

Claims involving carrier loss or damage may require an investigation before a resolution can be provided. Submission of a claim does not automatically guarantee a refund, credit, replacement, or reshipment.

Refused & Undeliverable Shipments

Orders that are refused, returned to sender, or deemed undeliverable may be subject to additional shipping and handling charges. Original shipping charges may be non-refundable where permitted by applicable law.

Customers are responsible for ensuring someone is available to accept deliveries when required by the selected carrier or shipping service.

Statewide Shipping Restrictions

Outcast Wholesale Club complies with applicable state and local shipping restrictions governing kratom, kratom-derived products, and certain alkaloid products. As a result, some products cannot be shipped to certain jurisdictions.

Kratom Products

We are unable to ship kratom products to the following states:

Alabama, Arkansas, Connecticut, Florida, Indiana, Louisiana, Rhode Island, Tennessee, Vermont, and Wisconsin.

Synthetic & Semi-Synthetic Kratom Products

We are unable to ship synthetic or semi-synthetic kratom products to:

Arizona, Colorado, Georgia, Kentucky, Maryland, Mississippi, Nebraska, Nevada, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, and Utah.

7-Hydroxymitragynine (7-OH) Concentration Limits

Products containing more than 2% of total alkaloid content in 7-hydroxymitragynine (7-OH) cannot be shipped to:

Arizona, Colorado, Kentucky, Maryland, Nebraska, Nevada, South Dakota, Tennessee, Texas, and Utah.

Products containing more than 1% of total alkaloid content in 7-hydroxymitragynine (7-OH) cannot be shipped to:

Georgia, Mississippi, Oklahoma, and Rhode Island.

Local & Tribal Kratom Restrictions

Certain cities, counties, municipalities, and tribal jurisdictions have enacted additional regulations limiting or prohibiting the sale or shipment of kratom products. Applicable products cannot be shipped to jurisdictions where shipment is prohibited.

California

• Jurupa Valley
• San Diego
• Oceanside
• Newport Beach
• Orange County: Ordinance establishes a 21+ age minimum, prohibits marketing to minors, sets limits on 7-OH content, and prohibits synthetic 7-OH products.

Colorado

• Greenwood Village
• Monument
• Parker
• Castle Rock
• Denver: Prohibits kratom sales for human consumption (possession not restricted).

Florida

• Sarasota County
• Oviedo: Requires detailed labeling, ingredient disclosure, manufacturer information, and a “not for human consumption” warning.
• Cocoa: Enforces a 500 ft. distance restriction between kratom retailers and religious institutions, schools, or playgrounds.

Illinois

Banned: Alton, Antioch, Bartonville, Berkeley, Carol Stream, Central City, Cook, Cottage Hills, Chicago Ridge, Des Plaines, East Alton, Edwardsville, Elk Grove, Fulton, Glen Carbon, Godfrey, Granite City, Highland Park, Jerseyville, Kankakee, Maryville, Marion, Orland Park, Lake Zurich, Lockport, Park Ridge, Prospect Heights, Rolling Meadows, Tinley Park, Troy, Waukegan, and Wood River.

Restricted: Naperville & West Dundee (21+).

Louisiana

Banned: Acme, Akers, Alexandria, Amite, Ascension, Ball, Bernice, Boyce, Brittany, Burnside, Calhoun, Claiborne, Clayton, Concordia, Darrow, Deville, Donaldsonville, Downsville, Duplessis, Echo, Elmer, Farmerville, Ferriday, Flatwoods, Fluker, Forest Hill, Gardner, Glenmora, Gonzales, Hammond, Hineston, Husser, Independence, Jena, Kentwood, Lecompte, Lena, Libuse, Lillie, Linville, Livingston, Longleaf, Loranger, Marion, Monroe, Monterey, Mora, Natalbany, Olla, Otis, Pineville, Ponchatoula, Prairieville, Rapides, Robert, Roseland, Ruby, Sieper, Sorrento, Spearsville, Sterlington, Swartz, Tangipahoa, Tickfaw, Tioga, Trout, Tullos, Urania, Vidalia, Walker, West Monroe, Wildsville, Woodworth, and Zachary City.

Massachusetts

• North Attleboro: Age restriction (21+) and tobacco-store-only sales.
• Banned: Lowell, Chelmsford, Dracut, and Belchertown.
• Pending: Proposed ban in Marlboro.

Mississippi

Banned Counties: Alcorn, Calhoun, Itawamba, Lafayette, Lowndes, Monroe, Noxubee, Pearl River, Prentiss, Tippa, Tishomingo, and Union.

Banned Cities: Aberdeen, Amory, Booneville, Corinth, Fulton, Oxford, Pearl, Pontotoc, Ripley, Senatobia, Tremont, Vardaman, Walnut, and others.

Missouri

• St. Charles County: Sales restricted to 18+; sellers must hold a two-year license.
• Chesterfield: 21+ age restriction.
• St. Louis County: Specific labeling and zoning restrictions apply.

Montana

• Blackfeet Tribal Council: Kratom banned on tribal lands.

New Hampshire

• Franklin
• Salisbury

New York

• Suffolk County: Restricted to 21+ only.

North Carolina

• Mount Airy: Kratom sales restricted to adult-oriented businesses where 51% or more of sales come from kratom or similar products.

Oregon

• Hines

Texas

• Angleton
• Anna
• Baytown
• Manvel

Compliance Notice

Regulations governing kratom, kratom-derived alkaloids, 7-hydroxymitragynine (7-OH), synthetic or semi-synthetic products, and related products are subject to change.

The restrictions listed above are provided for informational and compliance purposes and may be updated as laws, ordinances, regulations, or other requirements are enacted, amended, repealed, or otherwise changed.

Outcast Wholesale Club reserves the right to restrict, cancel, or refuse shipment of any product to any destination when necessary to comply with applicable laws, regulations, carrier requirements, or company policy.

Customers are responsible for confirming that the purchase, possession, resale, and distribution of products purchased from Outcast Wholesale Club are permitted within their jurisdiction.

Legal & Regulatory Responsibility

Outcast Wholesale Club is not responsible for changes to local, state, or federal laws or regulations that may affect the purchase, possession, sale, or resale of our products. This includes laws or regulations enacted, amended, or changed in a customer's jurisdiction after an order has been placed or merchandise has been purchased.

We will not accept returns, issue refunds, or provide credits solely because existing or newly enacted restrictions prohibit or limit the sale, possession, or resale of certain products in the customer's jurisdiction.

Customers are solely responsible for understanding and monitoring applicable laws and regulations and ensuring that all products purchased from Outcast Wholesale Club are legal and compliant within their location.

Returns & Exchanges

Our Shipping Policy is intended to address order processing, payment, shipment, and delivery. Returns, exchanges, refunds, credits, and other post-delivery concerns are subject to our separate Return Policy.

Before requesting a return or exchange, please review our Return Policy for complete information regarding eligibility, requirements, timeframes, exclusions, and the steps required to submit a request.

For additional questions regarding returns, exchanges, refunds, or credits, please see our Return Policy for further details.

Wholesale Order Agreement

By placing an order with Outcast Wholesale Club, the customer acknowledges and agrees that:

• Payment is required upfront before an order is processed or shipped.
• Payment cannot be delayed until delivery unless written payment terms were approved in advance.
• Shipping and delivery dates are estimates and may be affected by carrier delays.
• Accurate shipping information is the customer's responsibility.
• Customers are responsible for applicable laws and regulations within their jurisdiction.

By completing a purchase, the customer acknowledges that they have reviewed and accepted this Shipping Policy and any additional terms and conditions applicable to their order.

Contact Information

For questions regarding shipping, order status, delivery, or general inquiries, please contact your assigned Outcast Distribution Sales Representative.

For general assistance or quick questions, you may also contact Outcast Distribution directly:

Phone: (562) 336-0565

Email: Sales@outcastllc.com

Our team will be happy to assist with questions regarding your wholesale order, shipping information, or other general account inquiries.