Outcast Distribution Return & Exchange Policy
Effective Date: January 1, 2025
Outcast Distribution is committed to maintaining a fair, consistent, and efficient return process for our wholesale customers and distribution partners. Please review this policy carefully before placing an order or requesting a return, exchange, refund, or credit.
By purchasing products from Outcast Distribution, customers acknowledge that they are responsible for reviewing and complying with the terms outlined below.
Return Eligibility
Returns may be requested within 30 calendar days of the original delivery date. To qualify for consideration, all returned items must:
- Be unopened, unused, and in their original sealed condition
- Be undamaged and in resalable condition
- Have been purchased directly from Outcast Distribution
- Receive prior approval from an authorized Outcast Distribution representative
- Be returned according to the Return Merchandise Authorization (RMA) instructions provided
Returns that do not meet these requirements may be refused and will not qualify for a refund, exchange, or credit.
Receiving an RMA or return authorization does not guarantee that a return will be accepted or credited. Final eligibility is determined after the returned merchandise has been received and inspected by Outcast Distribution.
Legal & Regulatory Responsibility
Customers are solely responsible for understanding and complying with all applicable local, state, and federal laws, regulations, ordinances, and restrictions concerning the purchase, possession, distribution, marketing, sale, and resale of products purchased from Outcast Distribution.
Laws and regulations governing certain products may vary by jurisdiction and may change at any time. It is the customer's responsibility to determine whether a product may legally be purchased, possessed, distributed, sold, or resold within the customer's applicable jurisdiction before placing an order.
Outcast Distribution is not responsible for changes to local, state, or federal laws or regulations that occur before or after an order is placed, shipped, delivered, or resold. This includes newly enacted laws, amendments, emergency regulations, local ordinances, enforcement changes, or other legal restrictions that may affect a customer's ability to possess, distribute, sell, or resell previously purchased merchandise.
A change in law or regulation does not make previously purchased merchandise eligible for return, refund, exchange, or credit.
Outcast Distribution will not accept a return or issue a refund, exchange, or credit solely because a product becomes restricted, prohibited, or otherwise unlawful to sell, possess, distribute, or resell within the customer's jurisdiction after purchase or delivery.
Customers are responsible for monitoring regulatory developments within all jurisdictions in which they conduct business.
By placing an order with Outcast Distribution, the customer acknowledges and accepts responsibility for determining the legality and regulatory compliance of the products purchased within their applicable jurisdiction.
Restocking Fee & Pricing Adjustment
All approved returns are subject to a 15% restocking fee, unless otherwise authorized by Outcast Distribution management in writing.
Additionally, accepted returns will be credited based on the current market value of the product at the time the return is processed, which may be lower than the customer's original purchase price.
Any refund or credit issued will reflect the applicable current market value, less the 15% restocking fee and any other applicable or authorized deductions.
Original shipping charges are non-refundable.
Return shipping costs are also the responsibility of the customer unless the return results from an error made by Outcast Distribution or otherwise approved by management.
Non-Returnable Items
The following products are considered final sale and are not eligible for return, refund, exchange, or credit unless otherwise approved by Outcast Distribution:
- Opened, used, altered, or damaged products
- Products that are no longer in their original sealed condition
- Custom or special-order merchandise
- Promotional, clearance, or discounted merchandise
- Discontinued products
- Products that are no longer in resalable condition
- Returns requested more than 30 calendar days after delivery
- Products restricted due solely to a change in local, state, or federal laws or regulations
How to Initiate a Return
1. Submit a Return Request
Contact your Outcast Distribution sales representative or email Sales@outcastllc.com.
Please provide:
- Order number
- Product name(s) and quantities being returned
- Reason for the return
- Photographs of the merchandise, when applicable
- Any additional information requested by your sales representative
2. Approval & RMA Issuance
Return requests are generally reviewed within 1–2 business days.
If the initial request is approved, the customer will receive a Return Merchandise Authorization (RMA) number and return shipping instructions.
Do not send merchandise back to Outcast Distribution without prior authorization and an RMA number. Unauthorized returns may be refused and returned to the sender at the customer's expense.
3. Return Shipment
When shipping an authorized return:
- Clearly display the RMA number on the outside of the package
- Include the assigned Sales Representative's name
- Ship the merchandise to the address provided in the RMA instructions
- Package all merchandise securely to prevent damage during transit
- Follow any additional return instructions provided by Outcast Distribution
Unless the return is the result of an Outcast Distribution error, all return shipping costs are the responsibility of the customer.
Outcast Distribution is not responsible for return packages lost or damaged while in transit to our facility. Customers are encouraged to retain tracking information and appropriate shipping documentation.
Inspection & Credit
All returned merchandise is subject to inspection upon receipt.
Outcast Distribution reserves the right to deny or adjust a return if the merchandise received does not match the approved return request or if products are opened, used, damaged, incomplete, altered, expired, missing, or otherwise not in resalable condition.
Once a return has passed inspection, an approved return may be processed as:
- A credit memo applied toward future purchases, or
- A refund upon approved request, less the applicable 15% restocking fee, current market value adjustment, shipping charges, and any other applicable deductions
Processing times may vary depending on the size and nature of the return.
Damaged, Defective, Incorrect, or Missing Products
If an order arrives with damaged, defective, incorrect, or missing merchandise, please contact your Outcast Distribution sales representative as soon as possible after delivery.
Customers may be required to provide photographs of the shipment, packaging, shipping label, products received, and other supporting documentation before a claim can be reviewed.
Submitting a claim does not automatically guarantee a refund, replacement, exchange, or credit. Each claim will be reviewed based on the circumstances and available documentation.
Policy Acceptance
By placing an order with Outcast Distribution, the customer acknowledges that they have reviewed and accepted this Return & Exchange Policy.
Customers further acknowledge that they are responsible for verifying the legality of purchasing, possessing, distributing, selling, and reselling products within their applicable jurisdiction and that changes in applicable laws or regulations do not automatically qualify merchandise for return, refund, exchange, or credit.
Outcast Distribution reserves the right to update or modify this policy as necessary. The version of the policy in effect at the applicable time will govern subject to applicable law.
Contact Information
For questions regarding returns or general inquiries, please contact your assigned sales representative. For basic or quick questions, you may also reach
Outcast Distribution:
Phone: (562) 336-0565
Email: Sales@outcastllc.com